Here is the letter I sent to Mead Johnson today. I held off on the sarcasm, because I want them to take my complaint seriously, and I want them to send me some free swag...a Nutramigen onesie maybe.
To Whom It May Concern:
My daughter, Matilda, has used Enfamil Nutramigen since August 15th 2008. I know the exact date, because the day
before, she was in the hospital for severe dehydration due to vomiting. My wife had recently discontinued breastfeeding
and we started Matilda on Enfamil Lipil, as we did with our first daughter,
Annabelle.
For that first 48 hours of bottle feeding, we had no idea
why Matilda rejected everything she ate.
My wife blamed herself for not breastfeeding, and our families told us
it must be a stomach bug. By the time we
went to the hospital, Matilda was vomiting nothing but bile and had lost a fair
amount of weight.
Once pyloric stenosis was ruled out by the doctors, they
diagnosed a milk allergy. Matilda proved
to be severely allergic to casein, a fact later confirmed through blood
tests. The emergency room doctor
recommended we use either Nutramigen or Similac Alimentum. We chose Nutramigen, and as soon as we
switched Matilda began eating and regained the weight she lost.
We are 10 months removed from that initial scare, and Matilda
is doing great. She has no other
diagnosed food allergies, and now eats numerous solid foods. The extra cost of Nutramigen, while
significant, is outweighed by the memory of seeing Matilda in the hospital.
Imagine then, my disappointment when I opened a can of
Nutramigen this week and saw the larger scoop size. It didn’t take much investigation to realize
that your new formulation, which includes Enflora, manages to exclude one major
thing…3.4 ounces of powder. The same
size can now yields 24% less formula. This
is an immediate cost increase of $60 a month for our family. We already spend over $2500 a year to feed
Matilda. This change makes us consider
switching brands, but the fear of potential side effects makes that difficult. Matilda may have grown out of her milk allergy;
many children do by this age.
I am writing to see if you would recommend that we give another formula—or whole milk—a whirl? Would you with your child?
From this inquiry I hope to accomplish two things: To receive from your company a definitive explanation as to why the new formulation needs
to contain less powder per can, and to let you know that, like me, many of your
loyal customers who opened their new lightweight cans of Nutramigen this week
must be considering a switch as well.
Sincerely,
Joseph Poulas
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